RTI Support Portal: Creating or changing your password

When you receive an account on the RTI Support Portal, you are supplied an assigned username, in the following format: <username>@rticustomerportal.com. The "@rticustomerportal.com" portion is actually optional.

Using the assigned username, you can either create your initial password or change an existing one.

To log into the Support Portal, use https://support.rti.com/.

To create an initial password or change an existing one, follow the steps below, starting with (1).   

(2) Enter your username (i.e., <username>@rticustomerportal.com) and (3) click Send Password Reset Email.

If you do not know your username, enter your actual email address (not <username>@rticustomerportal.com) in the "Recover Username" section.