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Hello,
When I try to login https://www.rti.com/support, it can not pass.
I also delete cookie but it still can not log in.
After I type my account, the page will reflash to the same page.https://www.rti.com/support?error=login
And I try forgot password, it didn't send e-mail.
I believe www.rti.com/support requires third party cookies to be enabled. Newer versions of some browsers have disabled third party cookie support by default (I had similar issues on firefox and chrome).
I recommend you try using microsoft edge or enabling third party cookies on your current browser.
But this shouldn't affect your ability to receive a password reset. If you've already checked your spam folder, there may be a different issue causing that.
Hello, r
Thank you for your suggestion, but I already tried using microsoft edge and enabling third-party cookies on chrome, it still can not work.
You mean you can log in now? if so means that is my setup problem instead website or GW issue.
Yes I am able to login now and receive password resets. The password reset email came through in less than 30 seconds.
To login I used Microsoft Edge 44.17763.1.0
Microsoft EdgeHTML 18.17763
I don't think I have any special configuration for MS edge
I have had similar problems with Firefox. The support team posted a knowledge base article about it recently:
https://community.rti.com/kb/why-cant-i-login-rtis-self-service-portal-my-browser
Let me know if this helps,
Fernando.