Can not connect to RTI support page

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Last seen: 18 hours 51 min ago
Joined: 08/11/2019
Posts: 26
Can not connect to RTI support page
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Hello,

When I try to login https://www.rti.com/support, it can not pass.

I also delete cookie but it still can not log in.

After I type my account, the page will reflash to the same page.https://www.rti.com/support?error=login

And I try forgot password, it didn't send e-mail.

r
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Last seen: 2 weeks 3 days ago
Joined: 06/17/2019
Posts: 3

I believe www.rti.com/support requires third party cookies to be enabled. Newer versions of some browsers have disabled third party cookie support by default (I had similar issues on firefox and chrome).

I recommend you try using microsoft edge or enabling third party cookies on your current browser.

But this shouldn't affect your ability to receive a password reset. If you've already checked your spam folder, there may be a different issue causing that.

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Last seen: 18 hours 51 min ago
Joined: 08/11/2019
Posts: 26

Hello, r

Thank you for your suggestion, but I already tried using microsoft edge and enabling third-party cookies on chrome, it still can not work.

You mean you can log in now? if so means that is my setup problem instead website or GW issue. 

r
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Last seen: 2 weeks 3 days ago
Joined: 06/17/2019
Posts: 3

Yes I am able to login now and receive password resets. The password reset email came through in less than 30 seconds. 

To login I used Microsoft Edge 44.17763.1.0
Microsoft EdgeHTML 18.17763

I don't think I have any special configuration for MS edge

Fernando Garcia's picture
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Last seen: 3 weeks 6 days ago
Joined: 05/18/2011
Posts: 197

I have had similar problems with Firefox. The support team posted a knowledge base article about it recently:

https://community.rti.com/kb/why-cant-i-login-rtis-self-service-portal-my-browser

Let me know if this helps,
Fernando.